Privacy
Your data stays safe, respectful and purposeful
We collect only what we need to serve your family better and keep your shopping experience secure. Here’s how we handle your information.
Information we collect
- Account details such as your name, email, phone number and delivery addresses.
- Order, payment and delivery information shared while shopping on Raqi.
- Usage data (like pages viewed or features clicked) to improve the experience.
- Optional preferences you share, such as kids’ ages or interests, to tailor recommendations.
How we use your data
- To process orders, deliveries and customer support requests.
- To personalise recommendations, offers and content that are relevant to your family.
- To improve product curation, site performance and security.
- To communicate important updates about your account, orders or policy changes.
Your choices & rights
- You can update or delete account details anytime from your profile settings.
- You can opt out of marketing emails; essential service emails will still be sent.
- You may request a copy of the personal data we hold about you.
- We never sell your personal data. We only share with partners involved in fulfilling your orders.
Security & retention
- Passwords are stored using industry-standard hashing.
- Payment details are handled by trusted payment gateways; we don’t store card data.
- Data is retained only as long as needed for legal, accounting or service purposes.
Questions?
Reach us at support@raqibd.com if you want to exercise your rights or need more clarity about this policy.