Refunds & returns
How we handle returns, exchanges and refunds
We want you to shop with confidence. Here’s a clear view of when you can return items and how refunds are issued.
What’s eligible
- Wrong, damaged or expired items delivered.
- Sealed products unopened and in resalable condition.
- Apparel in unused condition with all tags intact.
Not eligible
- Personal care items that have been opened or used (for hygiene reasons).
- Intimates, undergarments or similar items once unsealed.
- Custom, clearance or final sale items marked as non-returnable.
If an item arrived damaged or you received the wrong product, we will prioritise a replacement or refund based on stock availability.
Simple steps
- Step 1: Initiate
Email support@raqibd.com within 3 days of delivery for damaged or missing items, or within 7 days for eligible returns.
- Step 2: Verify
We may request photos or a short description to verify the issue and confirm eligibility.
- Step 3: Return
Pack the item securely with original tags/packaging when applicable. We’ll share pickup or drop-off instructions.
- Step 4: Refund
Refunds are processed to the original payment method where possible. Processing times depend on the payment provider.
Need help?
For any return or refund request, contact support@raqibd.com with your order ID and a brief description. We aim to resolve issues quickly and fairly.